CHICAGO -- A virtual voting process kicks off on Thursday morning to formally designate Vice President Kamala Harris the official presidential nominee of the Democratic Party. Harris was already ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

WASHINGTON — Don't expect a balloon drop, at least not yet. Delegates to the Democratic National Convention began officially selecting their nominee for president in a process that kicked off Thursday ...

Up until recently, when you asked an analyst firm for insight on the virtual call center market, they sent you to the contact center folks, who in turn talked about bricks-and-mortar organizations and ...