"This is a known issue in this specific batch of water heaters." ...

Few things are more disruptive than a heat pump that stops working when you need it most. One morning it's keeping your home ...

Part 1 in this series covered defrost cycle problems in heat pumps. Now, let's discuss the second major winter issue: heat pumps stuck in one mode. The customer calls and says the system won't switch ...

BEST PRACTICES: Document and add service information on the invoice: customers appreciate knowing what happened, and then there are records if questions come up later. April 28, 2026 Part 1 and part 2 ...

A Quebec Tesla owner has filed a class action request against Tesla over heat pump failures, seeking damages for all Tesla owners in the province after being stuck with a $4,477 repair bill when her ...

Heat pumps electrify your heating and cooling to be more efficient. New technology could solve one of their lingering problems. Jon covers artificial intelligence. He previously led CNET's home energy ...