2021 was incredibly busy for companies due to supply chain issues and the continued increase in e-commerce shoppers — a formula that does not balance out. Out-of-stock messages online were predicted ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

An economic downturn is demanding on both consumers and businesses, as brakes are slammed on spending to combat increased living costs. For companies in Singapore, maintaining customer relationships ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Chief Workplace Psychologist isn’t a job title you’ll come across at every technology company. But for a firm that builds its business on Experience Management like Qualtrics, it makes sense as a core ...