Whether you're grappling with a billing dispute, tracking a delivery, or verifying a potential scam, ringing a call centre to actually reach a real person can seem virtually impossible. Getting ...

Most people encounter call queues and being put on hold during their everyday lives usually featuring automated menus, bots asking questions or the classic robotic voice ensuring your call is ...

We’ve all been there, stuck on hold, looping through the same tired 30-second music clip, while an automated voice insists your call is “very important.” Meanwhile, your phone battery is draining, and ...

We've all faced a ridiculously long phone queue before. Whether that's waiting to speak to your broadband provider, customer services for a retailer, or even to get a GP appointment. But one ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call queues are an important part of your business’s call ...

Whether it’s a top restaurant, a museum or a supermarket, Hurikat (hurikat.com) identifies the best time to avoid the queues. It can also tell you the best time to call customer services, from ...

READ MORE: I'm a customer service expert - here's how to BEAT the call centre queue and skip straight to speaking to an advisor Nobody enjoys spending time on hold to a call centre with the same ...

Let me explain. I live in New Zealand and five years ago made the transition from contact centre senior management within a large financial company to a new professional services beginning – ...